HELENA HOOPS

DELIVERY & TRACKING

• Handling time on all orders is one business day unless otherwise noted in the product description.
• Please note that delivery times are subject to location.
• COVID 19 Update - Please be aware that shipments may take longer than usual to arrive due to COVID-19.

SHIPPING RATES

USA:

• All orders placed within the US will receive Free Standard Shipping.
• Free shipping will take 5-7 business days.

INTERNATIONAL:

• International Shipping varies depending on location.
• Shipping cost is calculated at the time of purchase.
• Cost is determined by weight and final destination. 

PAYMENT METHODS

• Payment for online orders:
• Credit Cards:
• Visa and Mastercard only.
• Paypal.
• You may also use 8 Other Reasons gift vouchers and coupon codes online.

Returns Policy

NOTE: Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully.

Return or Exchange for Change of Mind

• You may choose to receive a refund or exchange on unworn, unused, undamaged items with the security tags still attached within 48 hours of receipt.
• You must notify us by sending an email to enquiries@8otherreasons.com within 48 hours of receipt of your items.
• Items need to be returned to our destination within 30 days
• Items must be received in original condition - unworn, with all tags still attached.
• No restock fees apply.
• Customer will be responsible for the postage cost.
• 8 Other Reasons is not responsible for returns damaged or lost in transit.
• We do not offer refunds or exchanges on sale items or earrings.
• We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.
• Returns to be addressed to: 850 S Broadway, Suite 300, Los Angeles, CA 90014

Return or Exchange for Faulty Goods

• If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange.
• If your goods are damaged within 30 days of receipt, you may also request a refund at enquiries@8otherreasons.com.
• 8 Other Reasons is not responsible for any damages after 30 days of successful delivery.

NOTE: All products featuring Glass stones, Natural Stones and Matte Finishes will vary in appearance. This is not considered a flaw in the product and will not be the reason for refund or replacement.

Processing Time

• We process all returns within 7 days of receiving your items.
• We will send you an email with the details of your processed return.

CREDIT NOTE

We will happily offer a credit note if you simply change your mind once you have received your purchases. The item must be in its original condition and unworn or unused.