Shipping and Returns

*IMPORTANT COVID-19 UPDATE*

On March 19, 2020, California put the "Safer at Home" order in place continuing through April 19th. In order to keep our employees safe, we will be closing our Los Angeles distribution center. 

Our hearts go out to all those impacted by Covid-19. Our focus is, as always, on the health and safety of our employees, customers, community, and the world. 

We will remain available online for you to shop as much as you’d like, however shipping will be delayed until we are able to re-open our distribution center. While this is a time of great uncertainty, we feel confident that by sticking together and supporting one-another, we’ll come out of this stronger than ever.

Stay safe out there!  

- 8OR Team

DELIVERY & TRACKING

  • Handling time on all orders is one business day unless otherwise noted in the product description.
  • Please note that delivery times are subject to location.

SHIPPING RATES

  • USA:
    • All orders placed within the US will receive Free Standard Shipping.
    • Free shipping will take 5-7 business days.
  • INTERNATIONAL:
    • International Shipping varies depending on location.
    • Shipping cost is calculated at the time of purchase.
    • Cost is determined by weight and final destination. 

PAYMENT METHODS

  • Payment for online orders:
    • Credit Cards:
      • Visa and Mastercard only.
    • Paypal.
    • You may also use 8 Other Reasons gift vouchers and coupon codes online.
Returns Policy

NOTE: Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully.

Return or Exchange for Change of Mind

  • You may choose to receive a refund or exchange on unworn, unused, undamaged items with the security tags still attached.
  • You must request a return within 48hours of receipt of your order by emailing enquiries@8otherreasons.com.
  • Items do not have to be returned to our destination within 48 hours, however the return process must be initiated.
  • Items must be received in original condition - unworn, with all tags still attached.
  • No restock fees apply.
  • Customer will be responsible for the postage cost.
  • 8 Other Reasons is not responsible for returns damaged or lost in transit.
  • We do not offer refunds or exchanges on sale items or earrings.
  • We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

Return or Exchange for Faulty Goods

  • If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange.
  • If your goods are damaged within 30 days of receipt, you may also request a refund at enquiries@8otherreasons.com.
  • 8 Other Reasons is not responsible for any damages after 30 days of successful delivery.

NOTE: All products featuring Glass stones, Natural Stones and Matte Finishes will vary in appearance. This is not considered a flaw in the product and will not be the reason for refund or replacement.

Processing Time

  • We process all returns within 7 days of receiving your items.
  • We will send you an email with the details of your processed return.  

CREDIT NOTE

We will happily offer a credit note if you simply change your mind once you have received your purchases. The item must be in its original condition and unworn or unused.