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Shipping and Returns

 

DELIVERY & TRACKING

  • Handling time on all orders is one business day unless otherwise noted in the product description.
  • Please note that delivery times are subject to location.
  • COVID 19 Update - Please be aware that shipments may take longer than usual to arrive due to COVID-19.

SHIPPING RATES

  • USA:
    • All orders placed within the US will receive Free Standard Shipping.
    • Free shipping will take 5-7 business days.
  • INTERNATIONAL:
    • International Shipping varies depending on location.
    • Shipping cost is calculated at the time of purchase.
    • Cost is determined by weight and final destination. 

PAYMENT METHODS

  • Payment for online orders:
    • Credit Cards:
      • Visa and Mastercard only.
    • Paypal.
    • You may also use 8 Other Reasons gift vouchers and coupon codes online.
Returns Policy

NOTE: Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully.

Return or Exchange for Change of Mind

  • You may choose to receive a refund or exchange on unworn, unused, undamaged items with the security tags still attached within 48 hours of receipt.
  • You must notify us by sending an email to enquiries@8otherreasons.com within 48 hours of receipt of your items.
  • Items need to be returned to our destination within 30 days
  • Items must be received in original condition - unworn, with all tags still attached.
  • No restock fees apply.
  • Customer will be responsible for the postage cost.
  • 8 Other Reasons is not responsible for returns damaged or lost in transit.
  • We do not offer refunds or exchanges on sale items or earrings.
  • We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.
  • Returns to be addressed to: 850 S Broadway, Suite 300, Los Angeles, CA 90014

Return or Exchange for Faulty Goods

  • If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange.
  • If your goods are damaged within 30 days of receipt, you may also request a refund at enquiries@8otherreasons.com.
  • 8 Other Reasons is not responsible for any damages after 30 days of successful delivery.

NOTE: All products featuring Glass stones, Natural Stones and Matte Finishes will vary in appearance. This is not considered a flaw in the product and will not be the reason for refund or replacement.

Processing Time

  • We process all returns within 7 days of receiving your items.
  • We will send you an email with the details of your processed return.  

CREDIT NOTE

We will happily offer a credit note if you simply change your mind once you have received your purchases. The item must be in its original condition and unworn or unused. 

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