Refund Policy

Return or Exchange for Change of Mind

We offer an exchange for change of mind on unworn, unused, undamaged items with the security tags still attached.
We do not offer refunds or exchanges on sale items or earrings.
We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

NOTE: Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully.


Refund of Orders shipped within Australia

A Refund will only be issued for the price of the product; we do not refund the cost of shipping as this cost is paid to a third party.

You must request a Return ID Number within 48hours of receipt of your order at

8 Other Reasons is not responsible for returns damaged or lost in transit.

Return or Exchange for Faulty Goods

If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange on unworn and undamaged faulty items that still have the security tags attached, but you must let us know within 48 hours from receipt by emailing us at quoting your order number.

Please understand all products featuring Glass stones, Natural Stones and Matte Finishes will vary in appearance. This is not considered a flaw in the product and will not be reason for refund or replacement.


We will happily offer a credit note if you simply change your mind once you have received your purchases. The item must be in its original condition and unworn or unused.

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